We often talk about how secure our systems are; we wanted to take a moment to explain why. Following a model developed for Fortune 100 companies, our IT team, headed by Chief Technology Officer, Joshua Jarvis, uses world-class data centers to create a platform that is safe and redundant for the benefit of all of our clients. Each of the data centers we utilize follow the disaster recovery cycle of preventative, detective and correction steps necessary to withstand a wide assortment of natural disasters while maintaining 24/7/365 security.
Our strategy of deploying our accounting platform on a clustered, enterprise-class infrastructure, hosted at a telephone-carrier grade data center, has delivered an unparalleled level of reliability. It has hundreds of user-faced servers which allows for maintenance and upgrades with little or no downtime thereby affording seamless user experience.
Furthermore, our state of the art voice over IP phone system has been moved to a co-location facility offering a meshed internet platform, redundant power, and 24/7/365 security. Not just a telephone system, this serves as a Unified Communication system, linking our employees through instant messaging and allowing our employees to view the presence of other staff throughout the entire organization at any given moment. For 2014 we will expand our Unified Messaging platform with additional tools for traveling employees.
In addition, we host our domain and file servers at a co-location facility as one of our risk mitigation techniques. However, any comprehensive strategy should also include an efficient recovery method in the unlikely case that the data center suffers a debilitating event. Our servers and data are virtualized creating an effective pathway for their restoration if such a disaster were to occur. The technology we deploy is the same that won InfoWorld.com’s 2013 Technology of the Year. This methodology allows for the reconstituting of USA Risk Group’s servers thousands of miles away, allowing us to keep our users functioning and our clients serviced.
In 2014, we will move our entire file system to a hosted Enterprise Content Management (ECM) solution. ECM enhances collaboration between geographically diverse users while enforcing auditable content management rules. This solution uses multiple data centers that are cross-replicated in multiple continents, ensuring a standard of 99.999% high availability. This platform will include a client portal replacing USA Risk Group’s current document imaging server, while maintaining enterprise-level security practices.
Our email is currently hosted by a firm who won the 2013 Microsoft’s Hosting Partner of the Year, which is the industry’s most highly coveted award. This is a non-U.S. based data center that is SOC 2 Type II certified. There are only 49 Exchange 2010 Microsoft Certified Masters in North America, and our vendor prides itself on employing one of them.
Catastrophes happen and that is the reason the insurance industry exists. We feel confident in having identified the source of the risks to our I.T. platform and, after carefully evaluating them, have put into place sound, effective mitigation techniques. By deploying the strategies above, our clients enjoy the benefit of redundant network infrastructures, power, and environmental controls.
The American Conference Institute’s 2nd Advanced Forum on Captive Insurance will be taking place April 24th – 25th, 2014 in New York City. The conference has an impressive list of speakers including several regulators and prominent industry service providers, including our own Gary Osborne. Registration is available at www.americanconference.com/captive.
Please review Gary Osborne’s comments regarding the Hawaiian domicile in the current issue of Captive Insurance Times. http://www.captiveinsurancetimes.com/citimes/CITimes_issue_33.pdf
USA Risk Group is pleased to announce that we are finalists for multiple 2013 US Captive Service Awards! We are finalists in the Captive Manager of the Year; Independent Captive Manager of the Year and Innovation in Captive Management categories. The winners will be announced in a Fall special edition of Captive Review. The full list of categories and finalists can be found here: http://www.globalriskusa.com/awards
In 2012, USA Risk Group won for Independent Manager of the Year and Innovation in Captive Management.
USA Risk will be attending the following industry events over the next 3 months. We hope to meet up with our clients, prospects and business partners at these meetings. Please notify your USA Risk Group contact or any of the following individuals directly if you would like to schedule a more formal meeting at these events:
SSCIA – Sept 16-18 Wild Dunes, Isle of Palms, SC— Paul Newton, Gary Osborne, William Hodson
NRRA – Oct 2-3 –Ritz Carlton Pentagon City— Gary Osborne, William Hodson
Canadian RIMS – Oct 6-9 – Victoria, BC— Rob Leadbetter
VCIA Road Show – Oct 16 – Atlanta— Andrew Sargeant, William Hodson
ASHRM, Oct 27-30, Austin, TX— Rob Leadbetter, Paul Macey
HCIC – Nov 5-8 – Hapuna Prince, HI— Gary Osborne
TCIA, Nov 20-21, Nashville, TN— Gary Osborne, Adam Forstot
IMAC, Dec 3-5, Grand Cayman— Paul Macey, Rob Leadbetter, Gary
Osborne, Harry Rodgers, William Hodson